Shipping & returns

We are happy to offer you worldwide shipping from Berlin.


All orders are processed via our affiliate partner Deutsche Post.
There is free shipping for orders from 40€, shipping costs of 3,80€ for normal shipping or 6,60€ for tracked shipping, will be charged.


To follow your wings on their way to you, we provide complementary tracking. In the table below you will find an overview of shipping times and countries in which tracking is provided. The timespan refers to regular business days.
Please be aware that the time mentioned can be extended due to customs clearance.
If your country is not included, you are welcome to send us an email to find a solution.

Orders are being processed from Monday to Friday (8 am-8 pm CET) and dispatch will take place within 2 business days after purchase confirmation.
Once your order has been dispatched, an E-Mail with all the necessary information will be sent to you.

Cost for duty fees or returns need to be covered by yourself and are not included in our price.

 For further questions regarding shipping, delivery, or returns please reach out to us via

info@wingsofshades.com

 

Shipping times and tracking by country:

 

Country Timespan Tracking
Afghanistan 8-12
Albania 4-7
Algeria 7-11
Andorra 2-4 YES
Antigua & Barbuda 10-14
Argentina 8-12
Armenia 4-6
Australia 4-7 YES
Austria 2-3 YES
Azerbaijan 6-8
Bahamas 12-18
Bahrain 6-10
Bangladesh 6-8
Barbados 6-8
Belarus 6-8
Belgium 2-3 YES
Belize 8-12
Bhutan 6-8
Bolivia 8-12
Brazil 7-11
Brunei 6-9
Bulgaria 3-5
Cambodia 8-12
Cameroon 8-12
Canada 3-6 YES
Chile 10-18
China 6-14 YES
Colombia 10-18
Costa Rica 8-12
Croatia 3-5 YES
Cuba 6-8
Cyprus 3-6 YES
Czech Republic 2-3 YES
Denmark 4-6 YES
Dom. Republic 6-8
Dominica 10-14
Ecuador 8-12
Egypt 6-10
El Salvador 8-12
Estonia 3-5 YES
Finland 2-3 YES
France 2-3 YES
French Guiana 10-14
Georgia 4-6
Germany 2-3 YES
Ghana 8-12
Great Britain + NI 2-3 YES
Greece 2-4
Grenada 10-14
Guatemala 8-12
Guyana 8-12
Haiti 6-8
Honduras 8-12
Honkong 6-10 YES
Hungary 2-4 YES
Iceland 2-4 YES
India 6-10
Indonesia 10-18
Iran 10-18
Iraq 10-18
Ireland 2-4 YES
Israel 4-8 YES
Italy 2-4 YES
Ivory Coast 8-12
Jamaica 6-8
Japan 6-8 YES
Jordan 6-8
Kazakhstan 6-8
Kenya 8-12
Kuwait 6-10
Kyrgyzstan 6-10
Laos 6-9
Latvia 3-5 YES
Lebanon 6-8
Liechtenstein 2-3 YES
Lithuania 2-4 YES
Luxemburg 2-3 YES
Malaysia 8-12 YES
Maldives 10-14
Malta 2-4 YES
Mexico 10-14
Monaco 2-3 YES
Montenegro 3-5
Morocco 7-11
Nepal 10-14
Netherlands 2-3 YES
New Zealand 4-8 YES
Nicaragua 8-12
Nigeria 8-12
North Macedonia 3-5
Northern Ireland 2-3 YES
Norway 2-4 YES
Oman 6-10
Pakistan 8-12
Palestine 3-6
Panama 8-12
Paraguay 8-12
Peru 8-12
Philippines 8-14
Poland 2-4 YES
Portugal 2-4 YES
Qatar 6-10
Romania 2-5
Russia 8-16 YES
Saudi-Arabia 6-10
Singapore 8-14 YES
Slovakia 2-3 YES
Slovenia 2-3 YES
South Africa 8-11
South Korea 8-12 YES
Spain 2-4 YES
Sweden 2-3 YES
Switzerland 2-3 YES
Thailand 6-9 YES
Trinidad Tobago 10-14
Tunisia 7-11
Turkey 3-6 YES
Ukraine 6-8
United Arab Emirates 6-10 YES
United States 3-7 YES
Uruguay 6-10
Venezuela 8-12
Vietnam 6-10

Refund

In case you want to return an item, we kindly ask you to read our cancellation policy below.

Returned items must be in unused condition and be shipped back to:

The Great Grey GmbH
Karl-Liebknecht-Staße 34
10178 Berlin
GERMANY

Once the items arrive in our warehouse we will refund you the full amount in 14 days to your payment method.

 

Cancellation policy

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us (The Great Grey GmbH, Karl-Liebknecht-Straße 34, 10178 Berlin, Deutschland, E-Mail: info@wingsofshades.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to
MOODJA GmbH, Straße der Einheit 142 – 148, 14612, Falkensee GERMANY without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

2) Please do not return the goods freight forward.

3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

The Great Grey GmbH
Karl-Liebknecht-Straße 34
10178 Berlin
Germany

E-Mail: info@wingsofshades.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________

Name of consumer(s)

________________________________________________________

Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only if this form is notified on paper)

_________________________

Date

(*) Delete as appropriate